Mercedes-Benz EQG electric car for children

Of course! You are invited to our showroom at Tržaška cesta 222, 1000 Ljubljana, where you can test selected products in person. We are open from Monday to Friday between 9:00 and 19:00, and on Saturdays between 10:00 and 16:00. We are closed on Sundays and public holidays.

To ensure the availability of the product you would like to test, please call us in advance. This way, we can confirm if the item is in stock and prepare everything for your visit.

No – a high-pressure cleaner can damage electrical components, so use only a damp cloth.

• Debit and credit cards (Visa, MasterCard, American Express, Discover & Diners Club)
• PayPal
• Bank transfer
• Installment payment – NLB Buy&Go (for Slovenian and foreign residents and sole traders), LeanPay (only for Slovenian residents), Diners (only for Slovenian residents and sole traders in the physical store)
• Personal pickup at the warehouse in Ljubljana (only for selected products)

1. First, add the product to your cart and click "Go to Checkout".
2. Enter the required information: name, surname, address, email, and phone number.
3. Then, for the payment method, select NLB Buy&Go.
4. Within 12 hours, you will receive a pro-forma invoice via email along with clear instructions on how to submit your application for installment payment.

1. Add the desired products to your cart and proceed to checkout.
2. Under the payment method, select LeanPay (available only for deliveries within Slovenia).
3. Choose the number of installments (from 3 to 84 months). Review the detailed repayment plan and costs displayed by LeanPay, then confirm.
4. Complete the quick application:
   – Enter or confirm your personal and income information
   – Receive a one-time SMS code (OTP) and digitally sign the contract

Instant approval! After approval, you will be automatically redirected back to eVolt.si, where your order will be confirmed.

European Union (EU)

We currently offer delivery within Slovenia and to all European Union (EU) member states, except Malta, Cyprus, the Åland Islands, the Greek islands, the Canary Islands, the Balearic Islands, Sicily and Sardinia.

Please note that delivery to the Croatian islands is only available for products weighing less than 31.5 kg.

International delivery (outside the EU)

We also offer international delivery to selected countries outside the EU, including the United Kingdom, Switzerland, Norway, Serbia, Bosnia and Herzegovina and others.

If you would like to order from one of these countries, please contact us in advance so that we can prepare the most accurate and affordable delivery quote.

For more information, please see our delivery policy.

Order processing time:

Orders are typically processed within 1–2 business days (weekends and public holidays excluded) after receiving the order confirmation email.

Standard delivery times:

• Within Slovenia: delivery usually takes 1–7 business days after processing and dispatch.
  
• Within the EU (outside Slovenia): delivery usually takes 5–10 business days after processing and dispatch.
  
• Outside the EU: delivery usually takes 7–14 business days after processing and dispatch.
  

Please note that delivery times are estimated and may be affected by factors outside our control – such as public holidays, increased order volume, or unforeseen logistical issues.

In case of major delays, we will notify you immediately by email.

For more information, see our delivery policy.

For deliveries within the European Union (EU), shipping costs vary based on the country of origin, destination country, and package weight. The applicable shipping fees will be calculated and displayed at checkout, before you finalize your order.

For deliveries outside the EU, shipping costs are calculated individually upon request and are not shown during checkout. If you would like a shipping quote for a country outside the EU, please contact us via email.

For more information, please see our delivery policy.

You have the right to cancel your purchase within 14 calendar days after receiving the goods. To do so, please send us an email with a clear written notice of withdrawal from the contract.

Returning the shipment

In the case of returning a defective product or one damaged upon arrival, the return within 14 days is free of charge for the customer.

In the case of returning an undamaged and flawless product, the return costs are borne by the customer.

Upon return, we will deduct from the refund amount either:

(a) the actual carrier costs valid at the start of the return, or

(b) the corresponding amount from the return costs table (whichever is lower).

Product condition

You may inspect the product as you would in a physical store. Any use exceeding this may result in a reduction of the refund value.

Refunds

We will refund all eligible payments, including standard delivery costs, within 14 days after receiving the returned product, using the same payment method, unless agreed otherwise.

Please note that some products are non-returnable. For full details, see our Return and Refund Policy.